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CONTACT INFORMATION & CUSTOMER SUPPORT POLICY

Saving On Threads (SOT)

Last updated: 12/15/2025

How to Contact Us

We’re happy to help! For all online order inquiries, please contact us using the information below:

📧 Email: customercare@sotboutique.com
🕒 Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Central Time)
(Excluding holidays)

Response Time

We aim to respond to all customer inquiries within 1–2 business days.

During high-volume periods, sales, or new product drops, response times may be slightly extended. We appreciate your patience.

Order-Related Questions

For faster assistance, please include the following in your message:

  • Order number

  • Full name used on the order

  • Email address used at checkout

  • A brief description of your question or concern

Incomplete information may delay our response.

Returns, Exchanges & Damaged Items

Questions regarding returns, exchanges, or damaged/incorrect items should be submitted via email within the timeframes outlined in our Return & Exchange Policy.

Please include photos when applicable.

In-Store vs Online Support

Please note:

  • This contact information is for online orders only

  • In-store purchases must be addressed directly with the location where the purchase was made

Social Media Messages

While we love connecting on social media, customer service inquiries are not handled via direct messages on Instagram, Facebook, or TikTok.

For order-related assistance, please email us so we can help you efficiently.

Incorrect or Abusive Communications

Saving On Threads reserves the right to refuse service or discontinue communication with individuals who use abusive, threatening, or inappropriate language toward our team.

Updates to Contact Policy

We reserve the right to update this Contact Information Policy at any time. Any changes will be effective immediately upon posting to our website.

Thank you for shopping with Saving On Threads — we appreciate your support! 💖