Return & Store Credit Policy

We totally understand that sometimes something just doesn’t work out! 💕

Eligible items may be returned within 14 days of delivery for store credit.

To be eligible for a return, items must be:

• Unworn and unwashed

• Free of makeup, deodorant, pet hair, odors, or other signs of wear

• Returned with original tags attached

• Received by us within the return timeframe

Once your return is received and approved, we’ll issue store credit that you can use toward something you love even more.

Return shipping: Customers are responsible for return shipping costs unless we made a mistake with your order or your item arrived damaged.

Damaged or incorrect items: Please contact us within 3 days of delivery with photos so we can make it right.

Non-returnable items: For hygiene and other reasons, certain items may not be eligible for return. Any non-returnable merchandise will be clearly identified before purchase.

Original shipping charges are not refundable.

By completing your purchase, you agree to our return policy.

FIT & SIZING

We provide detailed descriptions, sizing notes, and model information to help you choose confidently. Because fit can vary by brand and style, we encourage reviewing all product details before purchasing.

CANCELLATIONS

Orders begin processing immediately and cannot be canceled or modified once placed.

CONTACT US

If you have questions before purchasing, we’re happy to help.

📧 Customercare@sotboutique.com

🕒 Response time: 1–2 business days

Thank you for shopping with us and supporting small business! 💖